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Right of withdrawal

Purchasers who are consumers in terms of the Consumer Protection Act may withdraw from a contract concluded through distance selling (or from a contractual declaration made via distance selling) within a period of 14 days after receipt of ordered goods.
The cancellation notice should be sent within the stated period and need not state any reasons. In case of withdrawal from the contract, the sale price shall be reimbursed in full or partially step-by-step in line with return of the goods already received by the purchaser.
Reimbursement shall be conditional upon the return of the unused goods in resalable condition, ideally in their original packaging. Shipping costs shall be borne by the customer. An appropriate fee for any decrease in value shall be charged for articles with traces of usage or where packaging has been damaged.